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• The Effect of Customer Journey Design on Customer Satisfaction Through Omnichannel Customer Experience and Customer Engagement Study on Consumers of H&M Gaia Mall Pontianak

  Kristina Linda , Wenny Pebrianti , Nur Afifah , Erna Listiana

  2995-3016

  2026-09-29

  Statistics: 272

• The Role of Trust In Mediating Personal Selling and Customer Experience Towards The Decision To Save at BPR Syariah Study at BPRS Baiturridha Pusaka-Bandung

  Kiftiah Hindun , Muhadjir Anwar , Sugeng Purwanto

  503-518

  2025-09-04

  Statistics: 573

• The Effect Of Trust And Commitment On Customer Loyalty Of Bprs Botani Bina Rahmah With Customer Satisfaction As a Mediation Variable

  Ayi Hilman Faizin , Yuniningsih , Muhadjir Anwar

  355-376

  2026-01-13

  Statistics: 783

• The Influence of Service Quality and Store Atmosphere on Customer Loyalty through Customer Satisfaction at See You Cafe in Pinrang Regency

  Fatwa Az Zahra , Chalid Imran Musa , Isma Azis Riu , Nurul Fadilah Aswar , Rahmat Riwayat Abadi

  3085-3100

  2026-08-17

  Statistics: 380

• Analysis Of The Influence Of Product Quality And Promotion & Reward Programs On Customer Loyalty Through Customer Satisfaction In Gold Savings Customers At BSI Systematic Literature Review (SLR) With Bibliometrics

  Ayu Sukma Arsy Diana , Budi Eko Soetjipto , Madziatul Churiyah

  1485-1504

  2026-05-22

  Statistics: 598

• TikTok Shop Live Streaming and Gen Z’s Repurchase Intention in Fashion Retail: The Mediating Role of Customer Experience

  Nur Fadilah Ayu Sandira , Nulthazam Sarah , Achmad Ridha , Rostina , Muh. Irshan Sachrir

  3201-3212

  2026-08-25

  Statistics: 451

• The Role of Pricing in Increasing Customer Satisfaction: Analysis of The Barbershop Services Industry in Makassar City

  Chalid Imran Musa

  917-922

  2023-10-21

  Statistics: 1532

• The Research Evolution of Financial Performance, Customer Trust, and Customer Loyalty in Sharia Banking Sector: a Bibliometric Analysis

  Bachtiar Wijaya , Budi Eko Soetjipto , Madziatul Churiyah

  1869-1900

  2026-06-03

  Statistics: 624

• Mapping The Intellectual Structure of Service Quality and Customer Loyalty Research: A Global Bibliometric Study in The Banking Industry

  Yanik Febriyani , Budi Eko Soetjipto , Madziatul Churiyah

  1633-1660

  2026-05-23

  Statistics: 585

• Customer Experience and E-Wom Effects on Brand Image and Patient Revisit Intention at Dental Clinics In Bogor

  Siti Holilah , Agus Setyo Pranowo , Herdiyana

  2213-2232

  2026-06-22

  Statistics: 328

• The Role of Customer Satisfaction in Mediating the Influence of Brand Image and Digital Promotion on Repurchase Intention at Assalam Dates Store

  Ahyar Amnur , Muhammad Hidayat , Fitriany Fitriany

  3239-3264

  2026-10-08

  Statistics: 257

• Online Shopping Experience and Repurchase Intention in Beauty and Personal Care in Pontianak City: The Mediating Role of Trust

  Sumiyati Sumiyati , Neni Triana M

  2383-2394

  2026-06-30

  Statistics: 413

• Mobile Banking Service Quality and Customer Relationship Quality in Indonesian Islamic Banks: The Moderating Effect of Gender

  Laras Puspa Kirana , Rita Komaladewi , Yevis Marty Oesman

  297-310

  2025-02-11

  Statistics: 1127

• The Effect of Perceived Value on the Repurchase Intention of Muslim Fashion Products on Shopee Live through Customer Satisfaction

  Ilma Wulansari Hasdiansa , Sitti Hasbiah

  217-230

  2026-11-04

  Statistics: 4

• Digital Experience and Customer Loyalty: The Mediating Roles of Impulsive Buying and Purchasing Decisions

  Azlan Azhari , Devita Yulia Angraini , Amrial Amrial

  3177-3200

  2026-08-25

  Statistics: 401

• Human Resources as Brand Ambassador: a Qualitative Approach to Building Customer Loyalty

  Rostini , Annisa Zhalila Razak , A Fadel Muhammad , Sukiman , Hamsyah

  349-356

  2025-03-23

  Statistics: 704

• Mapping Multi-Sensory Brand Experiences and Their Impact on Customer Satisfaction: A Bibliometric and Systematic Literature Review on Scopus

  Kevin Ghulaman Silmi , Budi Eko Soetjipto Budi Eko , Ludi Wishnu Wardhana Ludi Wishnu

  371-386

  2025-05-17

  Statistics: 856

• The Effect Of Marketing Communication And Service Quality On Product Usage Decisions In Byond By BSI Mobile Banking Through Brand Image As A Mediation Variable Systematic Literature Review (SLR) With Bibliometrics

  Esti Nurwulan , Budi Eko Soetjipto , Madziatul Churiyah

  565-584

  2026-05-22

  Statistics: 531

• The Effect Of Increasing Servicescape And Modernizing Petrol Station Services On Pertamax Series Purchase Decisions Through Perceived Value Systematic Literature Review (SLR) Mediation With Bibliometrics

  Surya Suganda , Budi Eko Soetjipto , Madziatul Churiyah

  909-930

  2026-04-30

  Statistics: 368

• Economic Satisfaction of Street Vendors after Teras Samarinda Development: A Qualitative Study in Samarinda City

  Karlina Wati , Sutrisno , Reza , Vitria Puri Rahayu

  2775-2786

  2026-07-27

  Statistics: 630

• Developing Human Resource Strategy Through Internal and External Environmental Analysis A Case Study of Kunawa Cafe Makassar

  Ferry Nursaifudin , Ikhlasiah Amini , Suci Rianti Putri Ridwan , Idayanti Nursyamsi

  3579-3596

  2026-10-08

  Statistics: 337

• Implications of Digitalization on Governance at Islamic People's Bank Phenomenological Study at BPRS X

  Neneng Ina Yulianti , Indrawati Yuhertiana , Siti Sundari

  605-616

  2025-10-31

  Statistics: 330