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• The Effect of Customer Journey Design on Customer Satisfaction Through Omnichannel Customer Experience and Customer Engagement Study on Consumers of H&M Gaia Mall Pontianak

  Kristina Linda , Wenny Pebrianti , Nur Afifah , Erna Listiana

  2995-3016

  2026-09-29

  Statistics: 15

• The Influence of Employee Performance and Service Quality on Customer Satisfaction of PT Citra Buana Adi In East Jakarta

  Yudi Budi Yuniarso , Wening Estiningsih

  317-326

  2024-05-30

  Statistics: 606

• Influence of Product Quality and Price on Customer Satisfaction at Timezone

  Muh Irsyad Abror Putra Raja Akbar , Hery Maulana Arif , Rezki Yunika Amalia , Amalia Kasim , Muhammad Surya Toti Drajat

  241-248

  2024-05-03

  Statistics: 703

• Service Quality as The Critical Dimension of Learning Management System Quality in Education Service Provider: Evidence From Indonesia

  Dwi Putri Ayuningtyas Ayuningtyas , Nur Budi Mulyono Mulyono

  429-438

  2026-02-07

  Statistics: 532

• Green Marketing Campaign and Loyalty Customer : A study from Starbucks Makassar Customers

  Annisa Paramaswary Aslam , Dian Anggraece Sigit Parawansa , Muh Al Fatah Arief Putra

  339-348

  2023-05-09

  Statistics: 1555

• Mapping The Intellectual Structure of Service Quality and Customer Loyalty Research: A Global Bibliometric Study in The Banking Industry

  Yanik Febriyani , Budi Eko Soetjipto , Madziatul Churiyah

  1633-1660

  2026-05-23

  Statistics: 382

• Service Creativity In The Cultural Tourism Performing Arts’ Ecosystem

  Scholastica Wahyu Pribadi

  1121-1132

  2026-05-07

  Statistics: 203

• Analysis of Innovation in Public Transport Services Management Based on Plastic Waste in Support of The SDGS A Study of Trans Semanggi Suroboyo

  Alifatu Azwa Shoima , Nayshira Rieva Candra , Meirnawati , Trenda Aktiva Oktariyanda

  983-990

  2026-05-03

  Statistics: 292

• The Influence of Work Stress on Employee Work Motivation in Regional Assets and Financial Agency in Barru District

  Afriansyah , Tenri S.P. Dipoatmodjo , Zainal Ruma , Romansyah Sahabuddin , Burhanuddin , Khaidir Syahrul

  803-810

  2023-08-07

  Statistics: 788

• Come as You Are: Socialization and Inclusive Access to Sustainable National Health Insurance Program

  M. Ikhwan Maulana Haeruddin , Chalid Imran Musa , Burhanuddin , Nur Fauziah Musfira , Hikmah Hiromi

  3115-3134

  2026-09-19

  Statistics: 0

• Mobile Banking Service Quality and Customer Relationship Quality in Indonesian Islamic Banks: The Moderating Effect of Gender

  Laras Puspa Kirana , Rita Komaladewi , Yevis Marty Oesman

  297-310

  2025-02-11

  Statistics: 1020

• Customer Engagement Behavior Towards Value Co-Creation in Increasing Loyalty to PT Bolde Sukabumi Customers

  Yadi Nur Muhammad , Antony , Alhidayatullah

  2917-2928

  2026-08-05

  Statistics: 188

• Do High Potential Employees Always Possess Emotional Intelligence? A Narrative Review of the Competency Based Model in Indonesian Multisector Organizations (2024–2025)

  Anang Setiawan

  1017-1024

  2026-05-03

  Statistics: 607

• The Effect of Service Quality and Sales Promotion on Consumer Loyalty at Ihsan Mart in Kubu Raya

  Sukardi Sukardi , Fauziah Munawaroh , Muhammad Ebuziyya Alif Ramadhan

  2341-2352

  2026-06-24

  Statistics: 196

• The Role of Digitalization In Improving Human Resources Management Performance at PT. Semen Indonesia Unit Tonasa in Makassar City

  Rostini , Ibadurrahman , Syahribulan , Fatmawati A Rahman

  43-52

  2024-11-23

  Statistics: 686

• Hospitality Business Success: The Vital Role of Human Resource Training in The Digital Era

  A Fadel Muhammad , Ni Nyoman Devi , Ardiansyah Goeliling , I Gede Arya Pering Arimbawa , Abdul Rahim Amin

  1-8

  2023-11-05

  Statistics: 1020

• Circular Process Innovation for Sustainable Operations: A Review of TQM and Green Intelligence

  Agniya Thahira , Rahab Rahab , Saniatun Nurhasanah

  3145-3164

  2026-08-24

  Statistics: 265

• The Research Evolution of Financial Performance, Customer Trust, and Customer Loyalty in Sharia Banking Sector: a Bibliometric Analysis

  Bachtiar Wijaya , Budi Eko Soetjipto , Madziatul Churiyah

  1869-1900

  2026-06-03

  Statistics: 406

• The Role of Online Reviews as a Mediator in The Decision to Purchase Fashion Products at Shopee Systematic literature review (SLR)

  Rizki Amalia Utami , Budi Eko Soetjipto , Ludi Wishnu Wardana

  429-434

  2025-08-28

  Statistics: 523