Communication, Competence, and Subrogation Process Effectiveness: The Mediating Role of Knowledge Sharing at PT Askrindo
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2026-11-05Downloads
Abstract
This study examines the effects of communication and competence on the effectiveness of the subrogation process, with knowledge sharing as a mediating variable in the Subrogation Division of PT Askrindo. A quantitative census design was applied to all 66 employees involved in the subrogation function. Primary data were collected using a five-point Likert questionnaire and analyzed with partial least squares structural equation modeling (PLS-SEM) in SmartPLS 4. The measurement model met convergent validity and reliability requirements at the construct level. The structural model explains 65.6% of the variance in knowledge sharing and 73.4% of the variance in subrogation process effectiveness. Communication strongly affects knowledge sharing (β=0.869; p<0.001) but does not directly affect subrogation effectiveness (β=0.007; p=0.964). Competence directly improves subrogation effectiveness (β=0.649; p<0.001) but does not significantly affect knowledge sharing (β=0.076; p=0.673). Knowledge sharing positively affects effectiveness (β=0.292; p=0.018) and significantly mediates communication, but not competence. The findings indicate two distinct mechanisms: communication improves process effectiveness through knowledge exchange, whereas competence works primarily through direct task capability
Keywords:
Communication Competence Knowledge Sharing Subrogation Process Effectiveness SEM-PLSReferences
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