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• Mobile Banking Service Quality and Customer Relationship Quality in Indonesian Islamic Banks: The Moderating Effect of Gender

  Laras Puspa Kirana , Rita Komaladewi , Yevis Marty Oesman

  297-310

  2025-02-11

  Statistics: 894

• The Influence of Store Atmosphere, Service Quality, and Product Variance on Customer Loyalty Through Customer Satisfaction at Marinor Cafe in Makassar City

  Andi Hikmah Dewi Sriyanti , Otto R. Payangan , Fahrina Mustafa

  763-772

  2023-07-30

  Statistics: 1983

• The Effect of Payment Convenience on Online Shopping Addiction Through Marketplace Platform Customer Satisfaction an Intervening Variable in Urban Communities in South Sulawesi

  Rezki Fani , Darmianti Razak

  215-230

  2025-01-16

  Statistics: 653

• The Effect of Product Quality, Brand Image, and Promotion on Customer Loyalty at Rumah Tempe in Pontianak City

  Fadia Rachma Octriani , Sumiyati Sumiyati

  2327-2340

  2026-06-24

  Statistics: 177

• The Role of Service Innovation and Service Quality in Improving Customer Satisfaction

  Destya Salsabila Firmansyah , Yayan Firmansyah

  633-644

  2026-01-19

  Statistics: 176

• TikTok Shop Live Streaming and Gen Z’s Repurchase Intention in Fashion Retail: The Mediating Role of Customer Experience

  Nur Fadilah Ayu Sandira , Nulthazam Sarah , Achmad Ridha , Rostina , Muh. Irshan Sachrir

  3201-3212

  2026-08-25

  Statistics: 88

• Digital Experience and Customer Loyalty: The Mediating Roles of Impulsive Buying and Purchasing Decisions

  Azlan Azhari , Devita Yulia Angraini , Amrial Amrial

  3177-3200

  2026-08-25

  Statistics: 111

• Analysis of Service Quality and Customer Satisfaction on Repurchase Halal Fashion Products Study on Akhwat Bone Sewing House Customers

  Ayu Lukmana

  65-70

  2023-02-01

  Statistics: 681

• Customer Experience and E-Wom Effects on Brand Image and Patient Revisit Intention at Dental Clinics In Bogor

  Siti Holilah , Agus Setyo Pranowo , Herdiyana

  2213-2232

  2026-06-22

  Statistics: 150

• The Influence of Content Marketing on Customer Loyalty: Case Study of Spotify

  Adinda Rizki Luthfiyyah , Popy Rufaidah

  425-436

  2025-05-23

  Statistics: 1361

• Human Resources as Brand Ambassador: a Qualitative Approach to Building Customer Loyalty

  Rostini , Annisa Zhalila Razak , A Fadel Muhammad , Sukiman , Hamsyah

  349-356

  2025-03-23

  Statistics: 578

• Mapping Multi-Sensory Brand Experiences and Their Impact on Customer Satisfaction: A Bibliometric and Systematic Literature Review on Scopus

  Kevin Ghulaman Silmi , Budi Eko Soetjipto Budi Eko , Ludi Wishnu Wardhana Ludi Wishnu

  371-386

  2025-05-17

  Statistics: 690

• Brand Positioning Analysis in Enhancing Customer Loyalty: A Systematic Literature Review

  Feri Andika Prasetya , Budi Eko Soetjipto , Ludi Wishnu Wardhana

  357-370

  2025-05-17

  Statistics: 3308

• Mapping the Role of Social Media Marketing in Purchase Decisions through Brand Trust: A Systematic Review and Bibliometric Analysis

  Titisari Ambarwati , Budi Eko Soetjipto , Madziatul Churiyah

  1787-1812

  2026-05-31

  Statistics: 323

• The Effect Of Sales Promotion And Social Media Marketing On The Purchase Intention Of BSI Gold Products Through Perceived Value, Brand Awareness, Trust, And Customer Engagement As Mediation Variables Systematic Literature Review (SLR) With Bibliometrics

  Nasihiyah Purwaning Wulan , Budi Eko Soetjipto , Madziatul Churiyah

  1669-1686

  2026-05-25

  Statistics: 381

• Customer Service Automation Through Ai-Powered CRM: Impact On Marketing Target Accuracy

  Wiwin Riski Windarsari

  131-138

  2025-12-05

  Statistics: 674

• The Influence of Employee Performance and Service Quality on Customer Satisfaction of PT Citra Buana Adi In East Jakarta

  Yudi Budi Yuniarso , Wening Estiningsih

  317-326

  2024-05-30

  Statistics: 476

• The Effect of Service Quality on Customer Satisfaction at Banua Coffee Cafe in Makassar City

  Ichwan Musa , Cepi Pahlevi , Indrianty Sudirman , Sumardi

  533-542

  2023-07-04

  Statistics: 760

• The Influence of Free Shipping and Online Customer Reviews on the Shopee Platform on Purchasing Decisions of Students of the Faculty of Economics, Nias University

  Reyan Janefata Zebua , Aferiaman Telaumbanua , Sophia Molinda Kakisina , Serniati Zebua

  253-260

  2025-12-20

  Statistics: 216

• The Effect of Workload and Work Stress on Employee Performance at PT PLN (Persero) Customer Service Unit Karebosi City of Makassar

  Karman , Chalid Imran Musa , Tenri S.P Dipoatmodjo , Siti Hasbiah , Uhud Darmawan Natsir

  147-156

  2023-03-07

  Statistics: 817

• Online Shopping Experience and Repurchase Intention in Beauty and Personal Care in Pontianak City: The Mediating Role of Trust

  Sumiyati Sumiyati , Neni Triana M

  2383-2394

  2026-06-30

  Statistics: 169

• The Effect Of Marketing Communication And Service Quality On Product Usage Decisions In Byond By BSI Mobile Banking Through Brand Image As A Mediation Variable Systematic Literature Review (SLR) With Bibliometrics

  Esti Nurwulan , Budi Eko Soetjipto , Madziatul Churiyah

  565-584

  2026-05-22

  Statistics: 278

• Influence of Product Quality and Price on Customer Satisfaction at Timezone

  Muh Irsyad Abror Putra Raja Akbar , Hery Maulana Arif , Rezki Yunika Amalia , Amalia Kasim , Muhammad Surya Toti Drajat

  241-248

  2024-05-03

  Statistics: 611

• Strategic Transformation of MSMEs in East Lombok Regency in Utilizing Social Media and Instant Messaging as Digital Promotional Tools

  Pina Ania Putri , Danang Prio Utomo , Pahrudin Pahrudin

  3363-3384

  2026-08-31

  Statistics: 79

• The Effect Of Increasing Servicescape And Modernizing Petrol Station Services On Pertamax Series Purchase Decisions Through Perceived Value Systematic Literature Review (SLR) Mediation With Bibliometrics

  Surya Suganda , Budi Eko Soetjipto , Madziatul Churiyah

  909-930

  2026-04-30

  Statistics: 162