Correlation Between Supervision and Collaboration Using Trello to Enhance Quality of Photobooth Service
Case Study on Kotak Narsis Photobooth
DOI:
10.47353/ecbis.v1i5.80Published:
2023-07-23Downloads
Abstract
The aim of this study is to explore the effectiveness of Trello in improving communication and collaboration enhance quality of service within a service company. The study will use a qualitative approach to collect and analyze data. Qualitative data will be collected through interviews with the CEO and Employee of Kotak Narsis, while the financial report 2020-2023 and the number of problems encountered will be used as secondary sources of data. The qualitative data from the interviews will be analyzed using thematic analysis to identify key themes and patterns in the data. Based on the results of the interviews, it appears that Trello can be an effective solution to the problems faced by the company, mainly poor quality of service. The company also found that the quality of the company's photobooth selfie box service improved, as evidenced by the reduced number of customer complaints.
Keywords:
Collaboration Quality Supervision TrelloReferences
Adlini, M. N., Dinda, A. H., Yulinda, S., Chotimah, O., & Merliyana, S. J. (2022). Metode Penelitian Kualitatif Studi Pustaka. Edumaspul: Jurnal Pendidikan, 6(1), 974–980. https://doi.org/10.33487/EDUMASPUL.V6I1.3394
Badriyansyah, A. (2022). Pengawasan Melekat Terhadap Peningkatan Kinerja Pegawai Kantor Kecamatan Sako Kota Palembang. Jurnal Studia Administrasi, 4(1), 32–39. https://doi.org/10.47995/jian.v4i1.69
Barros-del Río, M. A., López Nozal, C., & Mediavilla-Martínez, B. (2022). Practicum management and enhancement through an online tool in foreign language teacher education. Social Sciences & Humanities Open, 6(1), 100273. https://doi.org/10.1016/J.SSAHO.2022.100273
Bishop, C. (2022, August 25). 4 ways your team can use Trello for IT project management | Trello. Trello.Con. https://blog.trello.com/enterprise/it-project-management
Kozlowski, S. W. J., & Ilgen, D. R. (2006). Enhancing the efectiveness of work groups and teams. Psychological Science in the Public Interest, Supplement, 7(3), 77–124. https://doi.org/10.1111/J.1529-1006.2006.00030.X/ASSET/IMAGES/LARGE/10.1111_J.1529-1006.2006.00030.X-FIG1.JPEG
Kraus, S., Durst, S., Ferreira, J. J., Veiga, P., Kailer, N., & Weinmann, A. (2022). Digital transformation in business and management research: An overview of the current status quo. International Journal of Information Management, 63, 102466. https://doi.org/10.1016/J.IJINFOMGT.2021.102466
Liman, W., & Idulfilastri, R. M. (2022). PERAN KOLABORASI SEBAGAI MEDIATOR PADA HUBUNGAN KNOWLEDGE SHARING DENGAN EFEKTIVITAS TIM VIRTUAL. Jurnal Muara Ilmu Sosial, Humaniora, Dan Seni , 6(No. 1), 157–164.
Morrison-Smith, S., & Ruiz, J. (2020). Challenges and barriers in virtual teams: a literature review. SN Applied Sciences, 2(6), 1–33. https://doi.org/10.1007/S42452-020-2801-5/TABLES/8
Rahul Arun. (2023, February 14). What is Trello and How To Use It? Simplilearn. Com.
Trello 101: How to Use Trello Boards & Cards | Trello. Retrieved July 19, 2023, from https://trello.com/guide/trello-101
Trenerry, B., Chng, S., Wang, Y., Suhaila, Z. S., Lim, S. S., Lu, H. Y., & Oh, P. H. (2021). Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors. Frontiers in Psychology, 12. https://doi.org/10.3389/FPSYG.2021.620766.
Wardhana Haeruddin, M. I., Musa, M. I., & Kurniawan, A. W. (2023). Marketing Strategy Analysis in A Global Market. Journal Management & Economics Review (JUMPER), 1(1), 17–24. https://doi.org/10.59971/jumper.v1i1.23
License
Copyright (c) 2023 Muhammad Taufiq, Maat Pono, Nurdjannah Hamid
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Downloads
How to Cite
