Linda K, Pebrianti W, Afifah N, Listiana E. The Effect of Customer Journey Design on Customer Satisfaction Through Omnichannel Customer Experience and Customer Engagement: Study on Consumers of H&M Gaia Mall Pontianak. ECBIS [Internet]. 2026 Sep. 29 [cited 2026 Oct. 5];4(6):2995-3016. Available from: https://ecbis.net/index.php/go/article/view/511