Febriyani, Y., Soetjipto, B. E. and Churiyah, M. (2026) “Mapping The Intellectual Structure of Service Quality and Customer Loyalty Research: A Global Bibliometric Study in The Banking Industry ”, Economics and Business Journal (ECBIS), 4(5), pp. 1633–1660. doi: 10.47353/ecbis.v4i5.388.