LINDA, Kristina; PEBRIANTI, Wenny; AFIFAH, Nur; LISTIANA, Erna. The Effect of Customer Journey Design on Customer Satisfaction Through Omnichannel Customer Experience and Customer Engagement: Study on Consumers of H&M Gaia Mall Pontianak. Economics and Business Journal (ECBIS), [S. l.], v. 4, n. 6, p. 2995–3016, 2026. DOI: 10.47353/ecbis.v4i6.511. Disponível em: https://ecbis.net/index.php/go/article/view/511. Acesso em: 6 oct. 2026.