FEBRIYANI, Yanik; SOETJIPTO, Budi Eko; CHURIYAH, Madziatul. Mapping The Intellectual Structure of Service Quality and Customer Loyalty Research: A Global Bibliometric Study in The Banking Industry . Economics and Business Journal (ECBIS), [S. l.], v. 4, n. 5, p. 1633–1660, 2026. DOI: 10.47353/ecbis.v4i5.388. Disponível em: https://ecbis.net/index.php/go/article/view/388. Acesso em: 23 may. 2026.