Linda, K. et al. 2026. The Effect of Customer Journey Design on Customer Satisfaction Through Omnichannel Customer Experience and Customer Engagement: Study on Consumers of H&M Gaia Mall Pontianak. Economics and Business Journal (ECBIS). 4, 6 (Sep. 2026), 2995–3016. DOI:https://doi.org/10.47353/ecbis.v4i6.511.