[1]
Supriadi et al. 2026. Optimizing the Service Profit Chain Model by Enhancing Job Satisfaction to Improve Customer Oriented Employee Performance at PDAM Kota Balikpapan. Economics and Business Journal (ECBIS). 4, 5 (Jun. 2026), 2367–2382. DOI:https://doi.org/10.47353/ecbis.v4i5.395.