The Role of Digitalization In Improving Human Resources Management Performance at PT. Semen Indonesia Unit Tonasa in Makassar City
Main Article Content
Rostini
Ibadurrahman
Syahribulan
Fatmawati A Rahman
The digitalization of Human Resource Management (HRM) at PT. Semen Indonesia Unit Tonasa has significantly transformed the company’s HR operations, improving efficiency and effectiveness across various HR functions. Located in Makassar, PT. Semen Indonesia Unit Tonasa, a major player in the cement manufacturing industry, faced challenges in managing its large and diverse workforce, including slow recruitment processes, inconsistent performance evaluations, and inefficient data management. To address these challenges, the company adopted cloud-based HR management systems, automated recruitment tools, and performance management software, allowing for real-time monitoring and data-driven decision-making. The results of this digital transformation were notable: recruitment time was reduced by 30%, performance evaluations became more transparent and objective, and employee engagement increased through self-service portals and online learning platforms. The integration of real-time data analytics enabled HR managers to make more informed decisions, aligning HR practices with organizational goals. Despite facing resistance to change and technical challenges related to system integration, the company effectively managed the transition through comprehensive training and ongoing support. This study demonstrates how digital tools can optimize HR processes, enhance employee satisfaction, and improve organizational performance. The success of PT. Semen Indonesia Unit Tonasa’s digital HR implementation provides valuable insights for other organizations seeking to modernize their HR functions in an increasingly digital and competitive environment
Armenakis, A. A., & Harris, S. G. (2009). A framework for managing organizational change. Research in Organizational Change and Development, 17, 1-28.
Bersin, J. (2018). The analytics-driven organization: Making smarter HR decisions. Deloitte Insights.
Bondarouk, T., Ruel, H., & Van der Heijden, B. (2017). Electronic Human Resource Management: Challenges in the Digital Era. Springer.
Chauhan, R., Sharma, D., & Kumar, P. (2018). Digital transformation of recruitment process: Opportunities and challenges. Journal of Business Research, 12(2), 15-29.
DeNisi, A. S., & Pritchard, R. D. (2020). Performance appraisal and performance management: 100 years of progress? Journal of Applied Psychology, 105(4), 393-406.
Gupta, M., & Sharma, A. (2020). Digital transformation in employee engagement: A case study. International Journal of Human Resource Management, 32(1), 123-145.
Kaufman, B. E. (2020). Theoretical Perspectives on Work and the Employment Relationship. ILR Press.
Kaufman, B. E., & McGovern, P. J. (2019). The effectiveness of data-driven performance management systems in improving employee outcomes. Human Resource Management Review, 29(2), 1-14.
Kotter, J. P. (2012). Leading change. Harvard Business Press.
Kurniawan, A. W., Rauf, D. I., & Arif, H. M. (2023). EFFORTS TO IMPROVE PERFORMANCE IN MANAGING REGIONAL FINANCE THROUGH HUMAN RESOURCES, ORGANIZATIONAL CULTURE AND ORGANIZATIONAL COMMITMENT. Journal Management & Economics Review (JUMPER), 1(1), 33–38. https://doi.org/10.59971/jumper.v1i1.26
Latham, G. P., & Locke, E. A. (2020). Goal setting: A motivational theory of performance. Academy of Management Review, 45(3), 630-654.
Marler, J. H., & Parry, E. (2016). Human resource management, digital technology, and the future of work. Human Resource Management Review, 26(1), 14-30.
Morrison, R. (2019). The role of training and development in employee retention: A systematic review. Journal of Workplace Learning, 31(6), 389-408.
Noe, R. A. (2017). Employee training and development. McGraw-Hill Education.
Sharma, P., & Chatterjee, S. (2020). Impact of digital tools on HR processes: A case study approach. Journal of Organizational Change Management, 33(5), 765-781.
Ulrich, D., Brockbank, W., Johnson, D., Sandholtz, K., & Younger, J. (2017). HR Competencies: Mastery at the Intersection of People and Business. Society for Human Resource Management.
Huang, J., Tansuhaj, P., & Mullen, M. (2020). Digital Transformation in Human Resource Management. Springer
